Billing

Rime uses Stripe for payment processing. All billing is managed through the Rime web interface — you do not need a separate Stripe account. This page covers how billing works, how to manage your payment method, and what happens when you cancel.

Billing cycle

Rime bills monthly. Your billing cycle starts on the day you subscribe to a paid tier and renews on the same day each month. For example, if you subscribe on March 10th, you are billed on the 10th of each subsequent month.

Each invoice covers the upcoming month of service. If you upgrade mid-cycle, the price difference is prorated and added to your next invoice.

Payment methods

Credit card

All tiers support credit card payment. Rime accepts Visa, Mastercard, and American Express through Stripe’s secure payment processing. Card details are stored by Stripe and never touch Rime’s servers.

To add or update your card:

1. Go to Settings > Billing > Payment Method
2. Click Update Payment Method
3. Enter your card details in the Stripe-hosted form
4. Click Save

Invoice billing

Business Critical tier customers can opt for invoice-based billing instead of credit card. Invoices are issued monthly with net-30 payment terms. To set up invoice billing, contact your Rime account representative.

Invoice billing is not available for Free, Small Business, or Business tiers.

Self-service upgrades

You can upgrade your tier directly from the Rime UI without contacting sales:

1. Go to Settings > Licensing > Change Tier
2. Select the tier you want to upgrade to
3. Review the pricing and feature differences
4. Confirm the upgrade

The upgrade takes effect immediately. Your first invoice for the new tier is prorated — you only pay the price difference for the remaining days in your current billing cycle. The full new tier price applies from the next billing cycle onward.

See Licensing for details on what changes when you upgrade or downgrade.

Usage tracking

The billing page shows your current resource usage alongside your tier limits:

Resource	Current usage	Tier limit
Projects	3	10
Connectors (total across projects)	12	50 per project
Users	8	50

This usage summary is always visible at Settings > Billing > Usage. It updates in real time as you create or delete resources.

When you approach a limit (80% or higher), the UI displays a notification suggesting you review your usage or consider upgrading. You are not charged extra for approaching a limit — the notification is informational only.

If you reach a limit, you cannot create additional resources of that type until you either delete existing resources or upgrade your tier. Existing resources continue to function normally.

Invoices and receipts

All invoices and payment receipts are available at Settings > Billing > Invoice History. Each entry shows:

• Invoice date
• Amount charged
• Tier and billing period
• Payment status (paid, pending, failed)
• A link to download the invoice as a PDF

Invoices include your organization name, tenant ID, and the Rime billing address. If you need a custom field on your invoices (e.g., a purchase order number or cost center), contact support.

Failed payments

If a payment fails (expired card, insufficient funds, bank decline), Rime retries the charge up to three times over 7 days:

• Day 1: First retry
• Day 3: Second retry
• Day 7: Final retry

During this period, your service continues uninterrupted. You will receive email notifications for each failed attempt with instructions to update your payment method.

If all retries fail, your account is downgraded to the Free tier at the end of the 7-day window. No data is deleted, but resources exceeding Free tier limits become read-only (see Licensing — Downgrading).

Updating your payment method at any time during the retry window triggers an immediate charge attempt.

Cancellation

You can cancel your subscription at any time from Settings > Billing > Cancel Subscription. Cancellation takes effect at the end of your current billing period — you retain full access to your paid tier’s features until then.

What happens to your data

When your subscription ends:

1. Your account reverts to the Free tier. You retain access to one project with up to 2 connectors and 2 users.
2. Resources over Free tier limits become read-only. You can view data and configurations but cannot modify them.
3. No data is deleted immediately. Your data remains in Rime for 90 days after cancellation. During this period, you can resubscribe to restore full access, or export your data.
4. After 90 days, data associated with resources beyond Free tier limits is permanently deleted. This includes project configurations, connector history, pipeline definitions, and monitoring data. Data in your Snowflake account is not affected — Rime never deletes Snowflake data.

Resubscribing

If you resubscribe within the 90-day retention window, all your data and configurations are restored to their previous state. The tier you select determines which features are available.

Data export before cancellation

Before cancelling, we recommend exporting any data you want to retain:

• Audit logs: Export from Governance > Audit Logs > Export (Business Critical tier)
• Pipeline configurations: Available via the API
• Connector configurations: Available via the API (credentials are not exportable)
• Monitoring history: Export from the monitoring dashboard

Tax and compliance

Rime charges are subject to GST (Goods and Services Tax) for New Zealand customers. The GST amount is itemized on each invoice. Rime’s GST registration number is included on all invoices.

For international customers, tax treatment depends on your jurisdiction. Consult your tax advisor for guidance.

Next steps

• Review licensing tiers to find the right plan for your organization
• Check deployment for information about infrastructure and SLAs